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Revocation Instructions

RIGHT OF WITHDRAWAL

Right of rescission

As a customer, you have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day

a) the conclusion of the contract (this applies in the case of a service contract or in the case of digital content that is not supplied on a physical data carrier);

b) on which you or a third party named by you, who is not the carrier, has taken possession of the goods (this applies in the case of a purchase contract);

c) on which you or a third party named by you, who is not the carrier, has taken possession of the last goods (this applies in the case of a contract for several goods that you have ordered as part of a uniform order and which to be delivered separately);

d) on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece (this applies in the case of a contract for the delivery of goods in several partial shipments or pieces) ;

e) on which you or a third party named by you, who is not the carrier, has taken possession of the first goods (this applies in the case of a contract for the regular delivery of goods over a specified period).

In order to exercise the right of withdrawal, the customer can email us (Zirbit eU, Römerstraße 101, 6103 Reith bei Seefeld, Austria): namaste@zirbit.at, Telephone number: +43 664 1280383) by means of a clear statement (e.g. by email) about his decision to cancel this contract. The declaration of revocation is not tied to any particular form.

In the case of a written notice of cancellation, it is sufficient to meet the cancellation deadline that the customer sends the message about the exercise of the right of cancellation before the cancellation period expires.

Effects of cancellation

If the customer withdraws from this contract, we have all payments we have received from him, including the delivery costs (except for the additional costs that result from the customer making a different type of delivery than the one we offer, cheapest Standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of his cancellation of this contract. For this repayment, we use the same means of payment that the customer used in the original transaction, unless expressly agreed otherwise; under no circumstances will the customer be charged for this repayment. We can refuse repayment until we have received the goods back or until the customer has provided proof that he has returned the goods, whichever is the earlier.

The customer must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which he informed us of the cancellation of this contract. The deadline is met if the customer sends the goods before the period of fourteen days has expired. The customer bears the direct costs of the return. The customer only has to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary to check the quality, properties and functionality of the goods.

End of revocation.

The right of revocation does not exist in the following contracts:

  • Contracts for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the delivery of sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.
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